Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Create a signable copy of a learner's ILP

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor

To create a signable copy, follow the steps below:

  1. Open the learner portfolio
  2. Click the Progress tab within the Information and Options section
  3. Click ILP 
  4. Scroll down the page (Current Version)
  5. Click Create Signable Copy

Completed ILP's with all required signatures will be displayed within the  Previous Signed Versions section and will remain in the learners portfolio. 

If a problem is found with the information on the ILP before it is completed, it will need to be resubmitted back to the person who created the signable copy. Clicking the Reject button will send the ILP copy back to the previous user.

Updating ILP Information

The ILP is a container of information and data. If you would like to change any data before creating a  signable copy, do this on the relevant page in OneFile, not on the ILP page. Changes made since the last signed ILP version will be highlighted in the Highlight colour option set on your Profile Appearance page.

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