This feature can be used by the following user roles:
- Centre Manager
If a learner has an ILP (Individual Learning Plan) that is awaiting a signature from a user who is no longer linked with the learner, the ILP stays in a pending state preventing another signable copy being created.
This can be resolved by following the steps below:
- Reassign the previous Assessor or Employer to the learner
- Go into the ILP and change the Assessor/Employer down at the bottom of the signature section by clicking Change Assessor or Change Employer
- Change the option to the new Assessor or Employer
- Click Use this Assessor or Use this Employer
- Remove the previous Assessor or Employer from the learner
Please note that the terminology used in this article may be different depending on your Centre.