Learning Journal – Custom Fields Issue

We’re currently aware of an issue affecting the Learning Journal entries entered into custom fields.

 Status Update
Our Technology team is actively working to resolve this issue. We’ll keep you updated as soon as it’s fixed.

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Thank you for your patience and understanding.

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

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Keychain Registration

When an account is created for the first time for a new user on any of OneFile's products an email is sent to the user to register their Keychain. 

The link to register your keychain will expire after 7 days. 

If the link has expired, you'll need to request a password reset to completed your registration and login. Information on how to reset your password can be found here.

If your account isn't showing on your keychain, please contact a Centre Manager at your Training Provider.

You can also download the attached document for further guidance.


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