Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Add an account to a Keychain

Once logged into the Keychain, follow the steps below to add an account:

1. Click or hover on your name in the top right corner

2. Click Account Settings

3. Click Add Account

4. Enter the individual account Username (for example AEXAMPLE2) - your username is usually your first initial and surname with a sequence of number(s)

5. Enter or copy and paste your Password

6. Click Add account

 

You can repeat these steps for all of your accounts as long as you know the username and password. If you can't remember the username and password for one of your accounts, reset your password.



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