Reduced Support Availability: 18th July 2024 from 12pm

Just to let you know, our team is attending the OneFile all company meeting on 18th July  2024 from 12pm, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

Submit a ticket Log in

How do I add an account to my Keychain?

Once logged into the Keychain, follow the steps below to add an account:

  1. Click the Cog in the top right corner
  2. Click Account Settings
  3. Click Add Account
  4. Enter the individual account Username (for example AEXAMPLE2) - your username is usually your first initial and surname with a sequence of number(s)
  5. Enter or copy and paste your Password
  6. Click Add account

You can repeat these steps for all of your accounts as long as you know the username and password. If you can't remember the username and password for one of your accounts, reset your password.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.