Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

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How do I add an account to my Keychain?

If you have multiple accounts, these can be added to a Keychain so that you no longer need to remember the individual usernames and passwords of each account.

Once logged into the Keychain, follow the steps below to add an account:

  1. Click Add Account
  2. Select the Product
  3. Select the Server
  4. Enter the individual account Username (for example AEXAMPLE2) - your username is usually your first initial and surname with a sequence of number(s)
  5. Enter or copy and paste your Password
  6. Tick Require login with keychain account for additional security
  7. Click Add account

You can repeat these steps for all of your accounts as long as you know the username and password. If you can't remember the username and password for one of your accounts, reset your password.

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