Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Create Written Questions

User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor

To create a bank of written questions, follow the steps below: 


  1. Click Quality in the navigation menu 

                    a.If you're logged in as an Assessor you can access Assessment Templates under Forms & Templates on your homepage 

       2. Click Written Question Forms 

       3. Click Create New Assessment 

       4. Title the bank of questions under Assessment name 

       5. Click Create new question 

       6. Type the question under New Question 

       7. Link the question to criteria by clicking Set Criteria 

       8. Select the learning aim and unit you wish to allocate to the question 

       9. To view the criteria click Expand/Collapse All 

      10. Select the criteria you wish to link to the question 

      11. Click Save

Once you are happy with your question and assigned criteria click Save again.  Repeat steps 5-11 for each question you want to create.

To publish the bank of questions, simply tick Publish this assessment and click Save.   

Assigning to Learners

To assign written questions to learners they’ll need to be added to an assessment plan.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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