Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Upcoming System Update: Enrol and RPL

On 16th January 2026, we’ll be rolling out a series of improvements to Enrol and RPL.

Full details of the changes can be found in the release notes below:

Downtime: There will be no product downtime.

Submit a ticket Log in

Assessment Colours

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

To view Assessment Colours, follow the below steps:

  1. Click Quality
  2. Click Assessment Colours

Assessment Colours allow you to change the default colours of User Groups in OneFile Eportfolio. Each group can be assigned a specific colour which will be displayed in the workflows of Assessments and Plans.

Assessment Colour Reference

The table below will show the default colours assigned to each User Group, as you can see by each colour there is a downwards arrow that allows you to click onto it and change the colour.


If criteria on an assessment appears dull in colour, this means the criteria hasn't been accepted. Whereas accepted criteria is solid. 

If this is not intentional and needs to be accepted, the assessment needs to be unlocked to the assessor, the criteria accepted and then the assessment needs to be signed off again.

Changing the Colours 

When changing the colours, you can choose between different formats to choose the ideal colours required for your centre, OneFile has the following options available:

Web Colours

With the option you can select which colour you wish from the palette that appear when you click onto the Web option

RGB (Red, Green and Blue)

Here you can use the sliders to create the ideal colour, or within the box next to the colour you can input the HEX/HTML code and then click onto the Apply button to set the colour.


Hue, Saturation and Brightness

With this option you can click anywhere in the palette and then either use the sliders to choose which colour you require, or if you know the values you can enter them into the boxes and then click on Apply to set the colour.

Hue Saturation Value

This option works in the same way as the HSB option, to achieve the required colour and set it for the User Group you are changing it for.

Sampling Assessments

In the images below you can see how the colour of the criteria changes to show which User has sampled it, the first images shows it sampled by an IQA and the second is sampled by an EQA.

Sampled by IQA

Sampled by EQA

Completed Assessments

In the example below, this displays a list of assessments that have been sampled by the different user roles within OneFile. This allows you to easily identify what stages that assessments are at and who the assessment is currently sitting with.


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