Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be no service interruption.


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Promoting Written Questions

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

Written Question Banks created by an Assessor can be made accessible to all other Assessors on the centre by promoting them.

To promote written questions, follow the steps below:

  1. Click Quality on the left hand side navigation bar
  2. Click  Written Questions
  3. Search for the bank of questions using the Select Owner filter
  4. Click title of the written questions
  5. Click Take Ownership 
  6. Click OK

The bank of questions will now appear in your list of Centre question banks and can be used by any assessor.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.



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