Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

Delete a Learner portfolio

  User Roles

This feature can be used by the following user roles:

  • Centre Managers
  • User Managers
  • Internal Quality Assurers with permission
  • Assessors with permission

  Permissions

Manager learner accounts

To delete a Learner portfolio, follow the steps below:

  1. Navigate to the learner’s account 
  2. Scroll to the bottom of the page and click Delete  
  3. The portfolio will now be flagged for deletion

The Delete button won't be visible if at least one assessment has been signed. If this is the case, it will be displayed in the Account Status section of the homepage.

Learner Data

Before deleting a portfolio, please check there’s no uploaded evidence, journal/timesheet entries or reviews that you would like to retain

Deletion Flag

The portfolio flag can be removed at any point before the deletion occurs.

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