Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Eportfolio

On Wednesday 22nd October 2025, we’ll be rolling out a series of enhancements to Eportfolio.

Full details of the changes can be found in the Release Notes

Downtime: Please ensure your work is saved and you are logged out between 7am and 7:30am.

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How to Delete a Scorecard in EPortfolio

Who Can Use This Feature?

Only the following roles can delete scorecards if they have been granted the “Can Delete Scorecards” permission:

  • Centre Manager
  • Assessor
  • Trainee Assessor

If you do not see the delete icon, please contact a centre manager at your training organisation to confirm your permissions.

Steps to Delete a Scorecard

  1. Navigate to the learner's profile
  2. Click the Progress tab
  3. Select Scorecard
  4. Click View All
  5. Locate the scorecard you wish to delete
  6. Click the ?️ Delete icon next to that scorecard

ℹ️Important Notes

Deleted scorecards cannot be recovered. Please ensure you are deleting the correct one. 

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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