Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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Export RPL assessment and import into Scorecard

  User Roles

This feature can be used by the following user roles:

  • Client Owners
  • Tutors

To export the applicants score, follow the below steps.

  1. Log into RPL
  2. Click Manage applications
  3. Click successful skills assessment 
  4. Click Export scores
  5. The JSON file will download (This file is encrypted so no changes can be made)

Exporting from RPL

  • Ensure you have an applicant created in RPL, who has filled in and submitted their skills assessment
  • The tutor of the applicant must have finalised the skills assessment and marked it is ‘Successful’ (you can only export successful applications)

The downloaded file can now be imported as the first Scorecard entry by the Learner's Assessor, by following the steps below: 

  1. Log into Eportfolio
  2. Navigate the to the learner's portfolio 
  3. Click Scorecard
  4. Click Import scores
  5. Select JSON file 

Importing into Learning Hub Scorecard

For the import to be successful:

  • Ensure that the Learning Hub is enabled on your centre
  • The Apprenticeship standard the RPL learner completed a skills assessment for, is assigned to the Eportfolio centre
  • The learner must be asssigned to to the same Apprenticeship Standard they completed in RPL
    • There is currently no validation to check the name or details of the learners in both systems, so make sure you upload the right file to the correct learner 
  • The learner hasn’t already completed any scorecards – you can only import scores for the initial scorecard

Imported scorecards are labelled "Imported from RPL" on the main Scorecard page. When viewing the Scorecard, the status label in the top right should say Imported.

When the scores are imported, a rating scale is also imported in the background, that matches the rating scale in RPL.

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