Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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How is the overall risk calculated?

Overview

The Overall Risk score in Onefile Engage is calculated by combining the weighted values of all active risk metrics. Each metric contributes differently based on its banding and weighting, helping to determine a learner’s overall level of risk.

How the Overall Risk Score Is Calculated

The system calculates the score using the following steps:

  1. Check the percentage: Identify where the metric’s value fits within its banding.
  2. Calculate the weighted banding: Multiply the percentage (Risk Value) by the metric’s weighting.
  3. Add all weighted metrics: Total all weighted banding values.
  4. Count the total weighting: Add together the weighting values for all included metrics.
  5. Calculate Overall Risk: Divide the total weighted banding by the total weighting.

Weightings

Each metric has a weighting based on its level of impact:

  • No impact: 0
  • Low: 1
  • Medium: 2
  • High: 4

Example Calculation

MetricMetric ValueBanding (Weighting)Calculation
Weeks since any activity5 weeksHigh (4)4 × 80% = 320
Weeks since journal logged5 weeksHigh (4)4 × 80% = 320
Weeks since last logged in to Eportfolio5 weeksHigh (4)4 × 80% = 320
Number of tasks completed beyond target date0Low (1)1 × 9% = 9

Total weighted banding: 969
Total weighting: 13
Overall Risk: 969 ÷ 13 = 75%
Risk Status: At Risk

Important Information

The predictive risk score differs from the defined risk metric. It uses historical Onefile data to analyse patterns in learner behaviour and the likelihood of becoming disengaged or leaving their programme.

Predictive risk uses a weighted scoring system that adapts depending on the learner’s stage in their journey. This ensures that risk assessments are dynamic, responsive to current activity, and provide proactive insight into potential issues.

Terminology

Please note the terminology used in this article may differ depending on your Centre.

Related Articles

Need Help?

If you experience any issues or have questions, please contact Onefile Support or your internal support channels.

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