Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

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What information is pulled through from Eportfolio to Engage?

Learner information:

  • Name
  • Email Address
  • Phone Number
  • MIS value (if used)
  • ULN Number
  • Class
  • Learning aims
  • Centre
  • Default Assessor
  • OneFile ID
  • Planned OTJ %

Learning Aim information:

  • Learning Aim planned End Date
  • Learning Aim progress

Assessor Information:

  • Assessor Name
  • Assessor Email address
  • Assessor Phone Number
  • Additional Assessor information

Employment Information:

  • Placement
  • Placement Contact
  • Employer Name
  • Employer Email address


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