Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: RPL

On Thursday 4th Novemeber 2025, we’ll be rolling out a series of enhancements to RPL Funding Calculator.

Full details of the changes can be found in the Release Notes

Downtime: There will be no product downtime.

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Difference between Admin and User Roles with Engage

Becky Hackman
Modified on: Mon, 9 Jun, 2025 at 1:43 PM
Engage area:Admin role can:User role can:
Learners
  • View learners (All learners)
  • Import learners
  • Delete learners
  • Download/save reports
  • View learners (assigned learners only)
  • Download/save reports
Users
  • View users
  • Import/create users
  • Archive users
  • Delete users
  • Assign/unassign users
  • View users
Metrics
  • View metrics
  • Create metric groups
  • Edit metrics
  • Delete metric groups
  • Enable/disable metrics
  • View metrics
Activities 
  • View all Engage activities
  • View all assigned users activities
Integrations
  • Create interactions
  • Schedule interactions
  • View an audit report of interactions
  • No permissions for user role

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