Difference between Admin and User Roles with Engage

Becky Hackman

Modified on: Wed, 1 Apr, 2026 at 2:41 PM

Overview

Engage includes two main permission levels: Admin and User. Each role has different access rights across core areas of the platform. This guide outlines the differences to help Centres manage permissions effectively.

User Roles

This comparison applies to the following roles:

Admin
User

Role Comparison

Engage Area	Admin Role Can	User Role Can
Learners	View all learners Import learners Delete learners Download/save reports	View assigned learners only Download/save reports
Users	View users Import/create users Archive users Delete users Assign/unassign users	View users
Metrics	View metrics Create metric groups Edit metrics Delete metric groups Enable/disable metrics	View metrics
Activities	View all Engage activities	View activities for assigned users only
Integrations	Create interactions Schedule interactions View an audit report of interactions	No permissions

Tips & Notes

Admin users have full control across Engage, including data management and configuration.
User roles are designed for day‑to‑day usage with restricted access for safeguarding and security.
If a user cannot perform an expected action, check whether they require an Admin upgrade.

Terminology

The terminology used in this article may vary depending on your Centre’s configuration.

Need Help?

If you need assistance, please contact Onefile Support or your internal support team.