Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: RPL

On Thursday 4th Novemeber 2025, we’ll be rolling out a series of enhancements to RPL Funding Calculator.

Full details of the changes can be found in the Release Notes

Downtime: There will be no product downtime.

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When does Engage information update?

Information that is used within Engage is updated differently.

AreaWhen does it update
Dashboard
Updated automatically
Learning aims, Centre, Assessors, Employment
Updated automatically
Learner and User import
Same day (timing may vary)
Metric changes
Updated automatically
Interactions templates creation or updates
Updated automatically
Risk report/risk score
Updated overnight (unless 'refresh metrics' is clicked and then this will be automatic)
BIL/EPA/archived is updated within EPortfolio
Updated automatically

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