Upcoming Software Update: EPortfolio

On Thursday, 2nd July 2026, we’ll be introducing new enhancements to EPortfolio.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief service interruption to Eportfolio between 7:00 and 7:30 AM on the day of the update. 

Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Archive or delete an Engage user

Becky Hackman
Modified on: Tue, 24 Feb, 2026 at 1:50 PM

Overview

Users can be archived or deleted in Onefile Engage to help maintain accurate and up‑to‑date user lists. Archiving removes the user from active visibility, while deletion permanently removes their account.

User Roles

This feature can be used by the following user role:

  • Admin

Steps

How to Archive or Delete a User

  1. Click Users on the left-hand navigation bar.
  2. Locate the user you wish to archive or delete.
  3. Click the kebab menu (three dots) next to their name.
  4. Select Archive or Delete.

Tips & Notes

  • Archive hides the user from active lists but keeps their account available for reporting.
  • Deleted users cannot be restored — ensure deletion is appropriate before confirming.

Terminology

Please note that the terminology used in this article may differ depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support team.

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