Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Thursday 11th September 2025

On Thursday, we're updating Enrol, to introduce some improvements to existing features.
This update will not require any downtime.
Release notes can be found here.

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How to import learners

  User Roles

This feature can be used by the following user roles:

  • Admin
  1. Click Learners
  2. Click Import Learners
  3. Select learners
  4. Click Import Learners

The selected learners are now being processed from Eportfolio into Engage. The amount of time this will take is dependent on how many learners have been selected, the system will import around 50 accounts per hour.

Information

If the Assessor that is associated with the learners in Eportfolio does not exist as a user in Engage as part of the learners import, Engage will import the Assessor and create the Assessor a keychain.

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