Reduced Support Availability – 19th January 2026

Just a quick heads-up! On 19th January 2026, our support and qualifications team will be attending a  Training and Development Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Upcoming System Update: Eportfolio

On Wednesday 21st January 2026, we’ll be rolling out a series of enhancements and fixes to Eportfolio.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


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Where does the metric data come from within EPortfolio?

Metric Details 

E-Portfolio Data  

Weeks since the learner last logged into E-Portfolio 

Current Date minus Date last logged in to Eportfolio  

Weeks since any activity 

Current Date minus most recent date of activity from Eportfolio activity log.  

Weeks since journal logged by learner 

Current Date minus most recent journal created date.  

Number of overdue tasks 

Tasks Overdue by User 

Number of tasks completed beyond target date 

Number of tasks that have been completed where the completed date is greater than the review date. 

Weeks since last completed scorecard date 

Current Date minus most recent submitted scorecard date.  

Distance travelled from first scorecard 

Distance travelled column from the Scorecard Overview report.   

Distance travelled in last scorecard 

Growth column from the Scorecard Overview report.   

Weeks since last complete progress review 

Current Date minus the Learner View report Last Completed Review Date 

Weeks since last Off-The-Job 

Current Date minus date of last OTJ activity from the learner's timesheet.  

Off-The-Job Hours deviation (Actual vs Expected) 

Actual OTJ Hours minus Expected OTJ Hours 

Overall Progress deviation (Actual vs Target) 

Actual Overall Progress minus Overall Target Progress 

Number of weeks past Planned End Date 

Current Date minus anticipated completion date.   

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