Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Enable Multi-Factor Authentication

Jade Pimblott
Modified on: Wed, 18 Feb, 2026 at 1:13 PM

Overview

Multi‑Factor Authentication (MFA) adds an additional layer of security to Onefile accounts by requiring users to verify their identity through an extra method during login. Before enabling the integration, you must first contact your Onefile Account

Who Can Use This Feature?

This feature can be enabled by the following user role:

  • Centre Manager

How to Enable Multi‑Factor Authentication

Once the integration has been approved by your Onefile Success Manager, follow the steps below:

  1. Click Centre in the navigation menu.
  2. Click Integrations.
  3. Click Go to integrations.
  4. Click Enable integration next to Multi‑Factor Authentication (MFA).
  5. Click Configure.
  6. Enable MFA at an individual user level as required.

Click here for more information on MFA.

Terminology

Terminology used in this article may vary depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.



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