Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



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Why can't I see all my learners on the Eportfolio App?

  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Trainee Assessor

We would recommend you complete a centre and learner sync every time you use the App (or at least for the learner you're going to visit), just in case something else has changed. If you've completed a centre and learner sync but aren't able to see all the learners from your online account, follow the steps below:

  1. Tap Cog icon on Homepage
  2. Tap Additional assessor, Unit assessor and Learning aim assessor
  3. Tap Sync Settings
  4. Tap Select All
  5. Tap Start sync

When the sync has completed you should have access to all learners.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.


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