Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Why can't I see all my learners on the Eportfolio App?

  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Trainee Assessor

We would recommend you complete a centre and learner sync every time you use the App (or at least for the learner you're going to visit), just in case something else has changed. If you've completed a centre and learner sync but aren't able to see all the learners from your online account, follow the steps below:

  1. Tap Cog icon on Homepage
  2. Tap Additional assessor, Unit assessor and Learning aim assessor
  3. Tap Sync Settings
  4. Tap Select All
  5. Tap Start sync

When the sync has completed you should have access to all learners.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.


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