Software Update: Thursday 23rd January 2025 7am to 7:30am

On Thursday, we're updating OneFile Eportfolio, Keychain login, Data exports, Engage, Courses and API to introduce some new enhancements and fixes.  

Release notes can be found here.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

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Why can't I see all my learners on the Eportfolio App?

  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Trainee Assessor

We would recommend you complete a centre and learner sync every time you use the App (or at least for the learner you're going to visit), just in case something else has changed. If you've completed a centre and learner sync but aren't able to see all the learners from your online account, follow the steps below:

  1. Tap Cog icon on Homepage
  2. Tap Additional assessor, Unit assessor and Learning aim assessor
  3. Tap Sync Settings
  4. Tap Select All
  5. Tap Start sync

When the sync has completed you should have access to all learners.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.


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