Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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How do I complete a Centre sync on the Eportfolio App?

A Centre sync will update your app with any changes that have been made to the configuration of the online version of OneFile. This includes changes to the centre settings, new learning aims, updates to learning aims and much more.

We would recommend you complete a centre sync every time you use the App, in case something else has changed.

To perform a Centre Sync, follow the steps below as an Assessor:

  1. Tap Cog on homepage
  2. Tap Sync Settings
  3. Tap Templates to download new templates or pick up changes existing templates. Tap Select All to download all updates.
  4. Tap Start Sync

If you've been assigned new learners or something might have changed on a learner's portfolio, you'll need to perform a learner sync.

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