Software Update: Thursday 23rd January 2025 7am to 7:30am

On Thursday, we're updating OneFile Eportfolio, Keychain login, Data exports, Engage, Courses and API to introduce some new enhancements and fixes.  

Release notes can be found here.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

Submit a ticket Log in

How do I complete a Learner sync on the Eportfolio App?

  User Roles

This feature can be used by the following user roles:

  • Assessor

A "Learner sync" will update your app with any changes that have been made to the online version of OneFile for all your Learners. This includes their progress, selected learning aims and units and much more. 

We would recommend you complete a learner sync every time you use the App (or at least for the learner you're going to visit), just in case something else has changed.

To complete a learner sync on the app, follow the steps below:

  1. Tap Learners on the home screen
  2. Tap learner(s) name you wish to sync or Tap sync all to sync all learners
  3. Tap Sync
  4. Tap the elements you wish to sync
  5. Tap Start Sync

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.