How do I complete a Learner sync on the Eportfolio App?

A "Learner sync" will update your app with any changes that have been made to the online version of OneFile for all your Learners. This includes their progress, selected learning aims and units and much more. 

We would recommend you complete a learner sync every time you use the App (or at least for the learner you're going to visit), just incase something else has changed.

To complete a learner sync on the app, follow the steps below:

1. Tap My Learners on the home screen
2. Tap the purple menu icon in the bottom-right corner
3. Tap Sync All
4. Add a tick next to the Learner heading
5. Tap Start Sync

Once completed, you'll be shown a message telling you that... You’re all synced up!