Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Eportfolio

On Wednesday 22nd October 2025, we’ll be rolling out a series of enhancements to Eportfolio.

Full details of the changes can be found in the Release Notes

Downtime: Please ensure your work is saved and you are logged out between 7am and 7:30am.

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  2. Guides and Support
  3. Accessing Onefile
  4. Password Reset

How to reset your EQA password

Amiee Jackson
Modified on: Wed, 17 Jul, 2024 at 2:23 PM

To reset the password for your External Quality Assurer account, please  follow the below steps: 

  1. On the OneFile login page, click Forgot Password
  2. Enter the email address linked to your EQA account 
  3. Open email
  4. Under Eportfolio, click the reset password link under External Verifier or if you login using your keychain address click on the link under Keychain
  5. Enter and Confirm your new password 
  6. Click Change Password 

The name of the centre or training provider which appears next to External Verifier/External Quality Assurer is the name of the provider you were first assigned to and you can access all assigned providers through this one login.

You can now login to your EQA account.


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