Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Thursday 11th September 2025

On Thursday, we're updating Enrol, to introduce some improvements to existing features.
This update will not require any downtime.
Release notes can be found here.

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Adding an email address to a Safe Sender list

Gmail Outlook Web + Desktop (2024) Outlook Desktop (Old)
  1. Click the Cog icon in the top-right corner
  2. Click See All Settings
  3. Click Filters and Blocked Addresses
  4. Click Create a new filter
  5. Add "onefile.co.uk" to the From field
  6. Click Create filter
  7. Tick Never send it to Spam
  8. Click Create filter

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