RPL: No reduction on completed skills scans.

We're aware of an issue where the RPL funding reduction isn't being applied to applicants since the latest update on 18/02/2025, around 2pm GMT.

Currently, there's no workaround available. Whilst we investigate with urgency, we advise you not to accept or reject any applicants that come through, until we have further information.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.22

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.22


Software Update: Monday 24th February 2025.

On Monday, we're updating OneFile E, to introduce some new enhancements and fixes.  

Release notes can be found here.

Please ensure you are logged out of your account on the above date and time to avoid any data loss.


Important Update

Support for the old OneFile Eportfolio app (yellow icon) ends on 28th February 2025. To avoid losing access or data, please ensure the app has synced, then uninstall it and download the new OneFile Eportfolio app (blue icon) from the Google Play or Apple App Store. 

 Find out more here: OneFile : Important: Action Required - Update to OneFile Eportfolio App

Help centre

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Resetting the password for another user

Since the roll out of the OneFile Keychain to all users (01 May 2024), we would advise that user's reset their own passwords via the Password Reset page.

As a Centre Manager, if you want to reset the password of another user, for example, a Tutor or a Learner, then follow the steps below:

  1. Click Users
  2. Locate the account of the user you'd like to reset the password for
  3. Click Account
  4. Scroll to the Login Details section
  5. Click Reset Password

Important

The option to reset the password from this page will only appear if the user has previously logged in, and consequently verified their email address.


When this button doesn't appear, you can enter the user's email address via the Password Reset page.

Please note that this will send an email from [email protected] to their email address, and the link will expire in 1 hours of being generated.

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