Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

I've received my password reset email, but I still can't log in

Here's a list of reasons which you may be unable to log into your account, even if you've received your password reset email:

  • A previously saved password is being automatically entered by your internet browser

  • You may be entering the incorrect username, email address or password

  • Cached data on your internet browser

  • Your account may be locked/ suspended

For each issue, use the guidance below to try and resolve the problem.

A previously saved password is being automatically entered by your internet browser

If you have recently changed your password, your browser may be remembering an old password you've used to log in previously. 

To remove an individual saved password from your internet browser, click here for guidance (external).

You may be entering the incorrect username, email address or password

If you've received the password reset email, the username for your account will be displayed above the link to reset your password. 

If you have a Keychain, your username will be the email address that was used when registering for your Keychain.

If you have an individual account, you username will be the first letter of the first name and surname merged with a number at the end, e.g AEXAMPLE2

When entering the password, remember that it must be entered exactly as it was saved (passwords are case sensitive).

Cached data on your internet browser

When you browse the internet and visit different sites, your internet browser saves some information in temporary storage to reduce the time to load the webpage the next time you go there. This temporary storage is called cache.

To remove cached data from your internet browser you can usually press Ctrl+Shift+Del whilst on the internet browser. if this doesn't work click here for guidance (external).

We would recommend only clearing the Cookies and other site data and Cached images and files. Your browsing history and other options don't need to be cleared.

Your account may be locked/ suspended

Your Training Provider can enable a setting within OneFile that locks an account after 3 unsuccessful login attempts, for increased security.

Due to GDPR, OneFile Administrators are unable to unlock the account. If this has occurred, please contact your Training Provider. They can remove the lock and can manually reset your password if needed.

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