Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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How do I enable the PICSWeb integration?

The PICSWeb integration relies on an API token, that can be provided to any OneFile Centre Manager. To request an API token to use with PICSWeb, please submit a support ticket.

Once you've got the API token, you will need to enter this in the "Integrations > OneFile" page in PICSWeb.

  1. Click Integrations
  2. Select OneFile
  3. Click Settings
  4. Enter the Customer Token, provided by OneFile
  5. Select the Live Environment
  6. Enable the Integration Enabled toggle
  7. Click Save

PICSWeb Sandbox

If you have a training or sandbox PICSWeb install, you should use the Beta or Practice environments. Make sure you request a specific API token from OneFile for the relevant environment.

When the integration is enabled, you will be able to enrol your PICSWeb learners directly into OneFIle with the click of a button in their summary. Any updates your make to their progress and reviews in OneFIle will be automatically pulled back to PICSWeb, once per day.

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