Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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Change the email address of a Keychain

Amiee Jackson
Modified on: Wed, 9 Oct, 2024 at 11:15 AM
If your email address changes, you can update your keychain login by following the below steps:
  1. Login to your Keychain or click My Accounts, if already logged into an account

  2.  Click or hover over your name in the top right corner of the page

  3. Click Keychain Settings

  4. Change the Keychain Email Address field
  5. Click Save
You can then login with your new email address as your username.


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