Reduced Support Availability: 18th July 2024 from 12pm

Just to let you know, our team is attending the OneFile all company meeting on 18th July  2024 from 12pm, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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How do I complete a Learner sync on the Eportfolio App?

  User Roles

This feature can be used by the following user roles:

  • Assessor

A "Learner sync" will update your app with any changes that have been made to the online version of OneFile for all your Learners. This includes their progress, selected learning aims and units and much more. 

We would recommend you complete a learner sync every time you use the App (or at least for the learner you're going to visit), just in case something else has changed.

To complete a learner sync on the app, follow the steps below:

  1. Tap Learners on the home screen
  2. Tap learner(s) name you wish to sync or Tap sync all to sync all learners
  3. Tap Sync
  4. Tap the elements you wish to sync
  5. Tap Start Sync


Please note that the terminology used in this article may be different depending on your Centre.

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