Reduced Support Availability: 18th July 2024 from 12pm

Just to let you know, our team is attending the OneFile all company meeting on 18th July  2024 from 12pm, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

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How do I complete a Centre sync on the Eportfolio App?

A Centre sync will update your app with any changes that have been made to the configuration of the online version of OneFile. This includes changes to the centre settings, new learning aims, updates to learning aims and much more.

We would recommend you complete a centre sync every time you use the App, in case something else has changed.

To perform a Centre Sync, follow the steps below as an Assessor:

  1. Tap Cog on homepage
  2. Tap Sync Settings
  3. Tap Templates to download new templates or pick up changes existing templates. Tap Select All to download all updates.
  4. Tap Start Sync

If you've been assigned new learners or something might have changed on a learner's portfolio, you'll need to perform a learner sync.

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