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Why can't the Employer sign a Review?

There are 2 reasons to why an employer’s signature would not appear on the on a review: 

  • The learner isn’t assigned to a Default Employer

  • The centre setting below isn't enabled

  Centre Setting

Employer signature required (a Default Employer must be set for each learner)

To assign a Default Employer to a Learner as a Centre Manager or User Manager, follow the steps below: 

  1. Click Users in the navigation menu

  2. Click the Learner Episodes tab
  3. Search for the learner 
  4. Click Account
  5. Click the Access Accounts tab
  6. Select the Employer from the Default Employer drop down list (If the Employer doesn't appear, click Assign Employers. select the employer, click add then Save)
  7. Scroll to the bottom of the page and click Save

The Employer Signature will now appear on the review as long as it hasn't yet been signed by the learner. If the review has been signed by the learner and needs to be signed by the Employer, the Assessor can unlock the Review back to the learner. When the learner re-signs the Review, a task will then be sent to the Default Employer.


Please note that the terminology used in this article may be different depending on your Centre.

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