Reduced Support Availability: 10th July 2025

Just to let you know, our team is attending the Onefile all company meeting on10th July 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Help centre

Submit a ticket Log in

Edit a completed Review

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Assessor

If a review needs changing after it has signed, it will need to be unlocked by followings the steps below:

  1. Navigate to the learner’s portfolio 
  2. Click Reviews in the “Information & Options” heading
  3. Open the review you would like to unlock
  4. Click the padlock icon located in the top-right corner
  5. Pick the user to unlock the review to and add a reason for unlocking
  6. Click Unlock

A task will be sent to the selected user who’ll be able to change the review, which will need to be signed-off again when the changes have been made.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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