Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Software Update: Wednesday 14th June 2023

On Wednesday, we're updating OneFile  ILR and Enrol, to introduce some new enhancements and fixes. 

Help guides

Enhancements

Enrol

  • Filter and Searching is now possible within the Course Screen 

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  • An Employer can now review and sign a form using the "Magic Link".  The employer will now be able to either login and complete the form or use the magic link  
  • The Signature field has been updated to automatically include a date field. When the signature field is completed the date field will be set to the date of signing automatically. This will be a read only field A screenshot of a form  Description automatically generated with low confidence
  • It is now possible to add a Hyper Link field to the Form Template.
  • The following fields have been added as pre populated fields :- Sex, Ethnicity and LLDD 

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  • The "Transfer Learner" button within the Learners Record has been removed. Please note that all integrations between products are now done using the Events System. For more information click here
  • It is now possible to filter and search within the Employer Screen by Employer name

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  • Users can now filter and search within the Form Template Page, providing a more efficient and streamlined experience

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  • It is now possible to filter by Training Provider User within the Review Forms Screen
  • Updated the Author field within the Form Template page to display the user who created the form

  • It is now possible to filter and search within the the Users screen by Role and User Name 

ILR

  • Changes have been made to the ILR ahead of the specification changes for 23/24:

    - The household situation fields have been removed
    - Withdrawal reason 28 has been removed

    Please note, these changes will take effect in the new funding year  

Fixes

Enrol

  • The was a bug when reviewing a form that it was showing the incorrect record, if the user had viewed the report first. This has now been resolved 
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