Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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Creating a Cognassist Learner

If a learner in the Eportfolio has not yet been matched to a learner in Cognassist, there is an option on the Cognassist page to create the learner in Cognassist. By clicking on Create Learner and Send Assessment Invite button, the learner will be created in Cognassist, and an assessment invitation email will be sent to them.

The details of the learner that are already stored in the Eportfolio system are displayed on the Cognassist page and automatically transferred to Cognassist, except for the Programme Level and End Date, which can be selected on the page.

If you receive an error when creating a learner, check the Email Address, Date of Birth, or Post Code are correct before trying again.

During the learner creation process, OneFile provides the email address of the learner's primary tutor to Cognassist. It is essential for the creation to be successful that a tutor with that email address already exists in Cognassist. If the tutor's email address is not recognized by Cognassist, a warning message will be displayed.


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