Planned Maintenance Notice - Saturday, 2nd May 2026

We will be carrying out scheduled database maintenance on Saturday 2 May 2026.

During this time, our systems will be temporarily unavailable.

Maintenance Window Date: Saturday, 2nd May 2026
Time: 07:00 – 07:30 (UK time)

This maintenance will result in a short period of downtime. We recommend planning any critical activity outside of this window and ensuring any data is saved before 7am.

Thank you for your understanding while we complete this essential maintenance.

If you have any questions or require further information, please contact our Support team.

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Enable Multi-Factor Authentication

Overview

Multi‑Factor Authentication (MFA) adds an additional layer of security to Onefile accounts by requiring users to verify their identity through an extra method during login. Before enabling the integration, you must first contact your Onefile Account

Who Can Use This Feature?

This feature can be enabled by the following user role:

  • Centre Manager

How to Enable Multi‑Factor Authentication

Once the integration has been approved by your Onefile Success Manager, follow the steps below:

  1. Click Centre in the navigation menu.
  2. Click Integrations.
  3. Click Go to integrations.
  4. Click Enable integration next to Multi‑Factor Authentication (MFA).
  5. Click Configure.
  6. Enable MFA at an individual user level as required.

Click here for more information on MFA.

Terminology

Terminology used in this article may vary depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.



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