Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

Submit a ticket Log in

Enrol User Overview

Overview

Onefile Enrol includes several pre‑built user roles. Each role determines the level of access, permissions, and functionality available to the user. Understanding these roles ensures the correct permissions are assigned during setup and onboarding.

User Roles

Below is an overview of the core roles available within Enrol:

User RoleDescription
Super AdminAdministers the Centre in Enrol. Responsible for configuration and user creation.
  • Creates users and assigns roles
  • Creates Employers (Organisations) and Key Contacts
  • Creates learners & links them to employers
  • Creates forms and defines workflows
  • Sends forms to learners and reviews returned data
AdminManages the creation of Learners and Employers, and can send and review forms.
TutorManages employers, views assigned learners and related courses, and can send and review forms.

Tips & Notes

  • Roles can be combined—users may hold multiple roles depending on Centre requirements.
  • Key Contacts are typically employer representatives responsible for completing employer-related form data.
  • Only Super Admins can configure Centre‑level settings and workflows.

Terminology

The terminology used in this article may differ depending on your Centre’s configuration.

Need Help?

If you need assistance, please contact Onefile Support or your internal support team.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.