Upcoming Software Update: Enrol Onboarding

On Thursday, 18th June 2026, we’ll be rolling out a series of improvements to Enrol Onboarding.

Full details of the changes can be found in the release notes below:

Scheduled Downtime: Please note that there will be a brief Eportfolio service interruption between 7:00 and 7:30 AM on the day of the update.


Reduced Support Availability: 8th–9th July 2026

Just to let you know, our team will be attending the Harris Computers all-company meeting on 8th and 9th July 2026, so we won't be as responsive as usual during this time.

You can still access our help guides at any time — just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible.

If your issue is urgent, please set the priority accordingly so we can prioritise it on our return.

Thanks for your patience!

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Assign an EQA to Learners

Overview

Centre Managers, IQAs, and Assessors (with permission) can assign an External Quality Assurer (EQA) to learners for verification purposes. EQAs ensure compliance with awarding body standards and support the quality assurance of learner assessments.

Who Can Use This Feature?

This feature can be used by the following user roles:

  • Centre Manager
  • Internal Quality Assurer (with permission)
  • Assessor (with permission)

Permissions

  • Manage learner accounts

Steps to Assign an EQA

  1. Click Users in the navigation menu.
  2. Click the Allocations tab.
  3. Tick the checkbox for the learner(s) you want to assign the EQA to.
  4. Scroll to the bottom of the page.
  5. Use the External Verifier drop-down box to select the relevant EQA.
  6. Click Submit.

Assigning EQAs via Learner Portfolio

EQAs can also be assigned individually via the IQA/EQA tab on the learner’s portfolio.

Creating an EQA Account

EQA accounts can only be created by Onefile Administrators. To request an EQA account, contact the Support Team at:

Support@onefile.co.uk

Tip

✔️ Always confirm the correct EQA is selected before submitting allocations to avoid delays in verification.

Terminology

Please note that the terminology used in this article may vary depending on your Centre.

Need Help?

If you encounter any issues or have questions, please contact Onefile Support or your internal support channels.

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