✨ Frequently Asked Question
This article forms part of our Inclusion Module FAQ series.
Overview
Yes. Comprehensive guidance for the Inclusion Module is available through the Onefile Help Centre, including setup instructions, permissions guidance, feature walkthroughs, and video demonstrations.
These resources are designed to support Centres during implementation and day-to-day use of the Inclusion Module.
Accessing the Guidance
The Inclusion Module knowledge base is available within the Onefile Help Centre.
You will need to log in using your existing Onefile Help Centre credentials to access the content.
Once logged in, you can browse articles covering:
- Getting Started with the Inclusion Module
- Permissions and Access Control
- Support Plans
- Barriers to Learning
- Support Needs
- Reasonable Adjustments
- Wellbeing Check-ins
- Support Delivery Tracking
- Reporting and Analytics
What Resources Are Available?
The Inclusion Module resource library includes:
- Step-by-step help articles.
- Feature guides.
- Frequently Asked Questions.
- Video demonstrations.
- Release notes and feature updates.
- Permissions guidance.
- Best practice recommendations.
Who Can Access the Resources?
Help Centre content is available to Onefile customers using their existing Help Centre login.
If you are unable to access the Inclusion Module articles, ensure that:
- You are logged into the Help Centre.
- Your Help Centre account is active.
- You are using the correct email address associated with your Onefile account.
When Are New Resources Added?
The Inclusion Module knowledge base is updated regularly as new functionality is released. New help articles, demonstrations, and best practice guides may be added over time.
We recommend checking the Help Centre regularly for announcements and feature updates.
Tips & Notes
- The Inclusion Module help articles are available now.
- Video demonstrations are available alongside written guidance where applicable.
- Help Centre access uses your existing Onefile credentials.
- New articles and resources are added as the Inclusion Module evolves.
- The Help Centre should be your first point of reference for setup and configuration questions.
Terminology
The terminology used in this article may differ depending on your Centre’s configuration.
Related Articles
- Learner Support (Inclusion) Webinar
- Turning on the Inclusion Module and Controlling Access
- Why Can't I Access the Inclusion Module After Enabling It?
- What Access Do Assessors and Skills Coaches Have?
Need Help?
If you need assistance, please contact Onefile Support or your internal support team.