Reduced Support Availability – 11th December 2025

Just a quick heads-up! On 11th December 2025, our support team will be attending the Onefile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

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Bulk return applications

Jade Pimblott
Modified on: Fri, 11 Apr, 2025 at 11:27 AM

  User Roles

This feature can be used by the following user roles:

  • Client Owner
  • Tutor
  • Finance Admin

To return applicatations to an applicant follow the below steps: 

  1. Click Applications on the navigation menu 
  2. Tick applications name(s) 
  3. Click Send back to applicants 
  4. Add Email Subject and Email Body and include magic link (optional) 
  5. Click Send back to applicant 

Only applications In Review can be returned to the applicant.

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