Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Thursday 11th September 2025

On Thursday, we're updating Enrol, to introduce some improvements to existing features.
This update will not require any downtime.
Release notes can be found here.

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How do I upload evidence from the app which is over my centres upload limit?

  User Roles

This feature can be used by the following user roles:

  • Assessors
  • Trainee Assessors
  • Learners

There may be times where evidence captured on the Eportfolio app is larger than your centres upload limit. You can extract the file from the app by following the steps below:

  1. Log into the app
  2. Navigate to the evidence in question
  3. Tap and hold on the evidence for 3 to 5 seconds until a blue tick appears over the evidence file
  4. Tap Share
  5. Select the 3rd party software you'd like to save the file to

You can then either share a link from the 3rd party app to the evidence area on the learners eportfolio, zip the file into a smaller size or split any video files. Please reach out to your IT support team for further help with editing or zipping files.

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