Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



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Enable Review Reminders

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

To enable reminders of reviews for learners and employers, follow the steps below. 

  1. Log in as Centre Manager
  2. Click Centre on left hand navigation bar
  3. Click Settings
  4. Scroll down to Miscellaneous 
  5. Locate Reviews sub-heading
  6. Tick Allow automatic reminders for learner and employer review signatures
  7. Add date to Only send reminders for signatures pending since (if required)
  8. Set the reminder frequencies (between 1 and 30 days)
  9. Click Save

Send automatic reminders

Learners and Employers who have not enabled adhoc alerts on their profile will not receive reminder emails. Guidance on enabling or changing your alerts can be found here.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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