Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

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  4. Configuration

Enable the Review icon for a learner

Tracy Capewell
Modified on: Wed, 26 Aug, 2020 at 11:48 AM

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Internal Quality Assurer with permission
  • Assessor with permission

  Permissions

Can manage learner accounts

 To enable Review icon by following the steps below:

  1. Click Users in the navigation menu
  2. Click Learner Episodes
  3. Search for and locate the learner
  4. Click Episode tab 
  5. Tick the Tick here to use reviews for this learner checkbox
  6. Click Save

 To ensure new Learners are automatically reviewable, follow the below steps as the Centre Manager:

  1. Click Centre in the navigation menu
  2. Click Settings 
  3. Scroll to Miscellaneous 
  4. Tick the Automatically enable progress reviews for new learners checkbox
  5. Click Save

Once these steps have been completed, the review Icon will be visible within the learner's portfolio.

Terminology

Please note that the terminology used in this article may be different depending on your Centre.

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