Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be no service interruption.


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Enabling Magic Links for Reviews

  Centre Setting

  • Allow Magic Links for employer signatures
  • Expiry duration

  User Roles

This feature can be used by the following user roles:

  • Centre Manager

Magic links can be enabled within your Centre Settings to provide employer direct access to a leaner review.

To enable magic links follow the steps below:

  1. Log in as Centre Manager
  2. Click Centre
  3. Click Settings
  4. Scroll down to Miscellaneous
  5. Locate Reviews
  6. Tick Allow Magic Links for employer signature
  7. Add Magic link expiry duration (days):
  8. Click Save

Click here to view information on how to send links to employers.

Magic link benefits

  • Employers can access a Review directly through a link
  • Eliminates the need to log into Eportfolio
  • Link shared via email
  • Shared with an existing Employer or with someone that does not have an account 
  • Magic links can be created by Centre Managers, Assessors and Trainee Assessors 
  • Existing/older reviews can be shared via a magic link 
  • Magic links will be included in the Task email sent to Employer 
  • Reportable through Data Exports

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