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You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Software update: Wednesday 24th September 2025 7am - 7:30am

On Wednesday, we're updating EPortfolio & Engage, to introduce some improvements to existing features.
This update will require downtime.

Release notes can be found here for EPortfolio 
Release notes can be found here for Engage 



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Disable a user

Jade Pimblott
Modified on: Mon, 14 Nov, 2022 at 1:16 PM

  User Roles

This feature can be used by the following user roles:

  • Provider Admin

To disable a user, which prevents them from logging into ILR, follow the steps below.

  1. Log in to ILR
  2. Click Admin from your left navigation bar
  3. Click User Management
  4. Click on user
  5. Click Disable user
  6. Click Continue

To enable a disabled user, follow steps 1-4 and click Enable user.

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