Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Eportfolio

On Wednesday 22nd October 2025, we’ll be rolling out a series of enhancements to Eportfolio.

Full details of the changes can be found in the Release Notes

Downtime: Please ensure your work is saved and you are logged out between 7am and 7:30am.

Submit a ticket Log in

How to create new team members

  User Roles

This feature can be used by the following user roles:

  • Provider Admin
  • Financial Admin
  • Assessor

To create a team member, follow the steps below.

  1. Click Admin on left hand navigation bar
  2. Click User Management 
  3. Click New User 
  4. Add users details
  5. Select User Role
  6. Click Create 

Login details

Once a team member has been set up they will receive an email with an invite and another email with a temporary password.

If you already have a keychain with the email provided, you will receive an email saying your ILR account has been added to your keychain.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.