Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

How to create new team members

  User Roles

This feature can be used by the following user roles:

  • Provider Admin
  • Financial Admin
  • Assessor

To create a team member, follow the steps below.

  1. Click Admin on left hand navigation bar
  2. Click User Management 
  3. Click New User 
  4. Add users details
  5. Select User Role
  6. Click Create 

Login details

Once a team member has been set up they will receive an email with an invite and another email with a temporary password.

If you already have a keychain with the email provided, you will receive an email saying your ILR account has been added to your keychain.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.