Scheduled Maintenance - Saturday 28th December 2024 7am - 8am

We will be migrating and upgrading our primary database server on Saturday 28th December 2024. This will require a maintenance window, during which services will be temporarily unavailable.

Click here for more information.

Please ensure your data is saved and you are logged out before 7am on 28th December. 


Software Update: Thursday 12th December 2024

On Thursday, we're updating OneFile Events and Enrol, to introduce some new enhancements and fixes.

Release notes can be found here.


Help centre

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How to create new team members

  User Roles

This feature can be used by the following user roles:

  • Provider Admin
  • Financial Admin
  • Assessor

To create a team member, follow the steps below.

  1. Click Admin on left hand navigation bar
  2. Click User Management 
  3. Click New User 
  4. Add users details
  5. Select User Role
  6. Click Create 

Login details

Once a team member has been set up they will receive an email with an invite and another email with a temporary password.

If you already have a keychain with the email provided, you will receive an email saying your ILR account has been added to your keychain.

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