Eportfolio Mobile App Update - iOS

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 2.0.0

Android coming soon!

Eportfolio Software update: Wednesday, 10 December 2025 7am - 7:30am

On Wednesday, 10 December 2025, we'll be updating Eportfolio to introduce a range of new enhancements.

Release notes: Full details of the changes can be found here.

Scheduled Downtime: Please note that there will be a brief service interruption between 7:00 and 7:30 AM on the day of the update.

Action required: To avoid any data loss, make sure you're logged out and have saved all work before 7:00am.

Urgent Service Update - RESOLVED

We’re currently experiencing major issues with our Customer Service Helpdesk due to an outage at a third-party supplier.

This is affecting emails, calls, and chats — they’re not connecting to our team right now.

Need help?

Please email Support@onefile.co.uk and a member of our team will respond as soon as possible.

We’re actively working with our service providers to resolve this and will update you as soon as normal service resumes.

We’re really sorry for the inconvenience and appreciate your patience while we fix this.

Submit a ticket Log in

Build a form to go to Training Provider first

  User Roles

This feature can be used by the following user roles:

  • Training Provider

When building a form, you can select the training provider as a permission when adding field types, by following the steps below.

  1. Click Form Templates in the left Hand Navigation 
  2. Click New Form Template 
  3. Select Blank Form Type 
  4. Click Continue 
  5. Select Trainer Providers, Learners and Employers 
  6. Click Continue 
  7. Click a blank Input field
  8. Enter title and description 
  9. Click set permissions
  10. Select Training Provider
  11. Click Set permissions 
  12. Click Publish 
  13. Click Send Form 
  14. Select Learner 
  15. Click Send Form 
  16. Click Continue 
  17. Fill in details 
  18. Click Review Form 
  19. Click Submit Form 
  20. Select the information is correct 
  21. Click Submit 
  22. Click Send form 

After the form has been sent, the training provider will complete the first part, before it goes to the learner

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