Reduced Support Availability – 9th October 2025

Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual. 

But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.

If your issue is urgent, please make sure to set the priority accordingly when submitting your request.

Thanks for your understanding!

Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Upcoming System Update: Enrol

On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.

Full details of the changes can be found in the Release Notes

Downtime: Please note that there will be no service interruption.

Submit a ticket Log in

Build a form to go to Training Provider first

  User Roles

This feature can be used by the following user roles:

  • Training Provider

When building a form, you can select the training provider as a permission when adding field types, by following the steps below.

  1. Click Form Templates in the left Hand Navigation 
  2. Click New Form Template 
  3. Select Blank Form Type 
  4. Click Continue 
  5. Select Trainer Providers, Learners and Employers 
  6. Click Continue 
  7. Click a blank Input field
  8. Enter title and description 
  9. Click set permissions
  10. Select Training Provider
  11. Click Set permissions 
  12. Click Publish 
  13. Click Send Form 
  14. Select Learner 
  15. Click Send Form 
  16. Click Continue 
  17. Fill in details 
  18. Click Review Form 
  19. Click Submit Form 
  20. Select the information is correct 
  21. Click Submit 
  22. Click Send form 

After the form has been sent, the training provider will complete the first part, before it goes to the learner

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.