Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


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Log changes to Anticipated Completion Dates

 Centre Setting

Record a log of changes to the anticipated completion date

This feature can be used to record a log of changes made to the anticipated completion date of a learning aim.

Before using this feature, Reasons will need to be set up within Look up Tables. 

To create these, follow the steps below:

  1. Log in as Centre Manager
  2. Click Centre
  3. Click Look-up Tables
  4. Click Anticipated End Date Change Reasons
  5. Click Create Reason

These reasons can be edited and deleted if not in use, or archived if they are in use.


 User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • User Manager
  • Assessor

Once the list of available reasons have been configured, the Anticipated Completion Dates can be changed by following the steps below:

  1. Login as Centre Manager or Assessor
  2. Open the learner's portfolio 
  3. Click Learning Aims
  4. Click Edit for the aim that requires an anticipated completion date change
  5. Choose a Date and select the Reason for change from the drop-down
  6. Click Update
  7. Click Save on the main page to confirm the date changes


Reporting

A report containing all instances of changed dates and reasons can be exported as part of the data exports

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