Scheduled maintenance: Tuesday 2nd September 2025

We will be carrying out scheduled maintenance on RPL and Login on Tuesday, 2nd September. During this period, there will be downtime between 7:00am and 7:30am.
Please make sure you are logged out of your account and have saved any work before this time.
Thank you for your understanding.

Upcoming System Update: Eportfolio & Learning Journal

On Wednesday, 3rd September 2025, we’ll be rolling out a series of enhancements to Eportfolio and the Learning Journal aimed at improving usability, accuracy, and the overall experience for both learners and assessors.

Release Notes
Full details of the changes can be found here.  

⏱️ Scheduled Downtime
Please note that there will be a brief service interruption between 07:00 and 07:30 AM on the day of the update.

⚠️Action Required
To avoid any data loss, make sure you’re logged out and have saved all work before 07:00 AM.


Welcome to the new Help Centre! ✨

You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.

Submit a ticket Log in

Unlock a Unit Summary

  User Roles

This feature can be used by the following user roles:

  • Centre Manager
  • Internal Quality Assurer
  • Assessor

Unit Summaries may need to be unlocked, if more evidence needs to be linked to the unit or if an assessment already linked to the unit needs to be changed.

A unit summary can be unlocked by follow the steps below:

  1. Access the learner’s portfolio  
  2. Scroll down to the Unit Summaries heading
  3. Click the Unit Title to open the unit summary
  4. Click on the Padlock icon in the top right corner
  5. Select the user who the Unit Summary should be unlocked to and add a reason for unlocking 
  6. Click Unlock

The selected user will receive a task explaining that the Unit Summary has been unlocked. 

Terminology

Please note that the terminology used in this article may be different depending on your Centre.




Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.