Just a quick heads-up! On 9th October 2025, our support team will be attending the OneFile All Company Meeting, so our response times may be a little slower than usual.
But don’t worry — you can still find answers quickly by searching our Help Centre for guides and FAQs. If you need further assistance, feel free to submit a ticket. and we’ll get back to you as soon as we can.
If your issue is urgent, please make sure to set the priority accordingly when submitting your request.
Thanks for your understanding!
You may have spotted our new and shiny company website - and that’s not all that’s changed! We now have dedicated Help Centres for each of our products to make it easier for you to find the right support. For a quick guide to what’s new and where to go, click here.
On Tuesday 7th October 2025, we’ll be rolling out a series of enhancements to Enrol.
Full details of the changes can be found in the Release Notes
Downtime: Please note that there will be no service interruption.
This feature can be used by the following user roles:
Your learners will not be able to mark an entry as off-the-job if the following centre setting is turned off:
Record time spent "Off-the-job"
This setting can be enabled by following the steps below: