Reduced Support Availability: 22nd - 23rd April 2024

Just to let you know, our team is attending the OneFile all company meeting on 22nd and 23rd April 2024, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Feature change alert - New OneFile Login May 2024

From Wednesday 1st May 2024, we're we are updating the login process for all products. . More information on this change can be found here.

Help centre

Submit a ticket Log in

Using the Learning Journal as a Tutor

Tutors/Assessors can access their learners Learning Journal by going to their learners portfolio and clicking on Learning Journal.

Provide feedback
  1. Click Give some feedback to support their learning
  2. Add your comments into the Type your reflection here text box
  3. Click Create

Leave the Title, Category, Date, Time and Duration fields empty.

Provide feedback and link to criteria/activity
  1. Click Give some feedback to support their learning
  2. Add your comments into the Type your reflection here text box
  3. Click Criteria and link the criteria
  4. Click Link Activity and link the activity
  5. Click Create

Leave the Title, Category, Date, Time and Duration fields empty.

Create a full journal entry for the learner
  1. Click Give some feedback to support their learning
  2. Enter the title, select the category, date, time and duration
  3. Add your comments into the Type your reflection here text box
  4. Click Criteria and link the criteria
  5. Click Link Activity and link the activity
  6. Click Create
Add comments to an existing entry
  1. Click Give some feedback to support their learning
  2. Select the same date, time and duration of the existing entry
  3. When the "Oops" popup message appears, select the duplicate entry and then click Continue
  4. Add your comments into the Type your reflection here text box
  5. Click Criteria, if appropriate
  6. Click Create

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.