Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

Submit a ticket Log in

Using the Learning Journal as a Tutor

Tutors/Assessors can access their learners Learning Journal by going to their learners portfolio and clicking on Learning Journal.

Provide feedback
  1. Click Give some feedback to support their learning
  2. Add your comments into the Type your reflection here text box
  3. Click Create

Leave the Title, Category, Date, Time and Duration fields empty.

Provide feedback and link to criteria/activity
  1. Click Give some feedback to support their learning
  2. Add your comments into the Type your reflection here text box
  3. Click Criteria and link the criteria
  4. Click Link Activity and link the activity
  5. Click Create

Leave the Title, Category, Date, Time and Duration fields empty.

Create a full journal entry for the learner
  1. Click Give some feedback to support their learning
  2. Enter the title, select the category, date, time and duration
  3. Add your comments into the Type your reflection here text box
  4. Click Criteria and link the criteria
  5. Click Link Activity and link the activity
  6. Click Create
Add comments to an existing entry
  1. Click Give some feedback to support their learning
  2. Select the same date, time and duration of the existing entry
  3. When the "Oops" popup message appears, select the duplicate entry and then click Continue
  4. Add your comments into the Type your reflection here text box
  5. Click Criteria, if appropriate
  6. Click Create

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