Reduced Support Availability: 30th April - 1st May 2025

Just to let you know, our team is attending the Onefile all company meeting on 30th April to 1st May 2025, so we won't be as responsive as usual!

You can still access our help guides - just search the Help Centre to find the answers you need. Otherwise, you can submit a ticket and we'll get back to you as soon as possible. If you have an urgent issue, set the priority accordingly.

Eportfolio Mobile App Update

Our newest mobile app update is now available, grab your free download now!

Apple App Store ➡️ OneFile Eportfolio App on the App Store (apple.com)  version 1.0.27

Google Play Store ➡️ OneFile Eportfolio – Apps on Google Play   version 1.0.27


OneFile Eportfolio Software Update: Tuesday 29th April 2025

On Tuesday, we're updating OneFile Eportfolio, to introduce some enhancements and fixes.

Please ensure you are logged out of your Eportfolio account before 7am to prevent any data loss.

Release notes can be found here.


Help centre

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How do I add a Timesheet Entry?

  User Roles

This feature can be used by the following user roles:

  • Assessor
  • Learner

OneFile can use this data to calculate the total time spent and work out the off-the-job percentage.

Timesheets entries can also be pre-populated by the Learner by recording the time spent when completing Assessments.

To create a new Timesheet entry, follow the below steps:

  1. Open the Learners Portfolio
  2. Click Timesheets within the "Activity" tab
  3. Click Create Timesheet Entry
  4. Enter a Description of the timesheet entry
  5. Select the Timesheet Category
  6. Select who the time was Spent by
  7. Enter the Start date and time and the duration in hours and minutes
  8. Click Save

If you are unable to create a timesheet, it is likely that there are no Timesheet Categories. These must be created by a Centre Manager.

When Learners create a timesheet entry, they are informed that any breaks taken should not contribute to the time spent on the activity.

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